Philippines is trying hard to give a tough competition to its other Asian counterparts in the global BPO market. The country is on its way to offer training to the BPO workers as per the recent news suggest. Trade unions in the country have also joined the race. The workers organizations and the trade unions have become the latest training partners for the business process outsourcing workers within the country.
The Federation of Free Workers (FFW) and the Trade Union Congress of the Philippines (TUCP) are the two newly appointed training partners. The partnerships of TESDA with the Filipino BPO associations are not new now. The business process outsourcing association is led by the Business Processing Association of Philippines (BPAP) with the aim to build the Pinoy manpower for the whole sector.
For the benefits of the BPO workers training, the TESDA have also worked closely with the MTIAPI or the Medical Transcription Industry Association of the Philippines, Philippines Software Industry Association (PSIA) and the ACPI or the Animation Council of the Philippines.
This time as per the instructions of President Arroyo, an agreement has been signed between FFW and TUCP for the training of the BPO workers and the union members. The current agreement with the TUCP was defined on two grounds- one the Finishing Course for Medical Transcriptionist (FCMT) and the Finishing Course for the Call Center Agents (FCCA).